Complaints policy
Westminster Women’s Clinic prides itself on providing an exceptional level of care to our patients.
We encourage feedback from our patients following every visit to help improve our services.
We acknowledge that at times we may not meet your expectations. We would encourage that in these circumstances you get in touch with us as soon as possible, so that we can make every effort to investigate and resolve your complaint quickly.
You can submit a complaint through the following:
- Email our General Manager via gm@westminsterwomens.co.uk
- Phone our clinic and ask to speak with our General Manager
- Write a letter – addressed to General Manager, Westminster Women’s Clinic, 10 Redcliffe Street, London SW10 9DT
The complaint submitted should include details such as the date of the incident, the nature of the incident and any other relevant information, and the names of any staff members involved.
We will acknowledge your complaint within 3 days of receipt, followed by a formal investigation and response within 4 weeks. We will provide a written response that details our findings from the investigation.
If you are not happy with the response, you may escalate it further to external bodies to Westminster Women’s Clinic.